At Tyglyn Hotel, Restaurant & Wedding Venue (“we”, “our”, “us”), your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make enquiries through our website, www.tyglyn.co.uk.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

When you use our website, we may collect the following types of information:

a) Personal Information:

• Name, email address, phone number

• Booking details, special requests, and other enquiry information

• Payment information when using Teya Payment Systems

b) Technical & Usage Information:

• IP address, browser type, operating system

• Pages visited and actions taken on the website

• Cookies and similar technologies to improve your experience

2. How We Use Your Information

We use the information we collect to:

• Respond to enquiries and provide our services (bookings, restaurant reservations, weddings, events)

• Process payments securely through Teya Payment Systems

• Improve and personalise your experience on our website

• Comply with legal obligations

We do not sell your personal information to third parties.

3. Third-Party Services

We use Teya Payment Systems to securely process payments. Their privacy practices are separate from ours, and we encourage you to review their privacy policy.

We may also use cookies and analytics tools to understand website usage, but all collected data is anonymised where possible.

4. Cookies

Our website uses cookies to:

• Improve website performance and functionality

• Remember your preferences

• Analyse website usage

You can manage your cookie preferences in your browser settings.

5. Data Retention

We will retain your personal information only for as long as necessary to provide our services and comply with legal obligations. Once your data is no longer needed, we will securely delete or anonymise it.

6. Your Rights

Under the UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Object to processing or request restriction

• Withdraw consent at any time (where applicable)

To exercise any of these rights, please contact us at:

Email: info@tyglyn.co.uk
 

7. Data Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Email: info@tyglyn.co.uk
Phone: 01570 669001
Address: Ty glyn Hotel, Ciliau Aeron, Ceredigion, UK

This policy ensures compliance with UK GDPR and reflects Ty Glyn’s operations, including enquiries and payment processing through Teya.