Last updated: 12th of May, 2025
Who We Are
At Ty Glyn, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR).
Ty Glyn
Ciliau Aeron, Lampeter
Ceredigion, SA48 8DD
Wales, United Kingdom
Email: info@tyglyn.co.uk
Phone: 01570 669001
Website: http://tyglyn.co.uk
What Personal Data We Collect
As the data controller under UK GDPR, we may collect the following personal data from you when you interact with us:
Full name
Contact details (email address, phone number, postal address)
Payment details (processed securely through third-party providers)
Booking and stay preferences
Passport or ID information (where legally required)
IP address and device/browser information
Marketing preferences
Feedback, reviews, or communications with us
We do not knowingly collect special category (sensitive) personal data unless strictly necessary and with your explicit consent.
How We Collect and Use Your Data
We collect personal data when you:
Book accommodation or services (online, by phone, or through third-party platforms)
Check in or check out at our premises
Communicate with us via email, phone, social media, or post
Sign up for newsletters or promotions
Submit a review, comment, or participate in a survey
Attend our events or use our on-site facilities
Interact with our website, including through cookies and embedded content
We use your data to:
Manage bookings and deliver our hospitality services
Communicate with you before, during, and after your stay
Process payments and issue invoices
Improve our services through analytics and feedback
Send promotional messages, where you have given consent
Ensure the security of our website and services
Legal Basis for Processing
We process your data based on one or more of the following legal grounds:
Contractual necessity – to fulfill your booking or service request
Legal obligation – to comply with tax, immigration, or regulatory duties
Legitimate interests – to improve services and ensure guest satisfaction
Consent – for marketing and promotional communications (which can be withdrawn at any time)
Children’s Privacy
Our services are not intended for children under the age of 16. We do not knowingly collect data from minors. If we discover we have collected data from a child without appropriate consent, we will delete it promptly.
Data Sharing
We do not sell your data. We may share it with:
Trusted service providers
Law enforcement or government authorities, where legally required
All third parties are contractually bound to protect your data and process it only for specified purposes.
Data Security
We take appropriate measures to protect your personal data. While no system is 100% secure, we continually assess and improve our security.
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our page we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you visit our page, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
What rights you have over your data
If you have interacted with this site, such as leaving a comment, you can request to receive the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Changes to Our Privacy Policy
We reserve the right to modify this privacy policy from time to time. Any changes we make in the future will be posted on the following website: www.tyglyn.co.uk